Refund & Purchase Terms

Refund Policy

RestaurantsListsHQ is committed to delivering high-quality digital services and custom solutions. Please review our refund policy to understand our terms and conditions regarding purchases and service delivery.

All Sales Are Final

Since RestaurantsListsHQ provides digital services and custom solutions tailored to individual client needs, all purchases are final, and refunds are not allowed.

Important Notice

Once the service is purchased and delivered, it is considered complete and no refunds will be issued. We encourage you to carefully review the service details and scope before making a purchase.

Service Delivery & Completion

Understanding when a service is considered complete:

  • Digital Services: Services are considered delivered once the digital product, data, or solution has been provided to you via email, download link, or other agreed-upon delivery method.
  • Custom Solutions: Custom tailored solutions are considered complete when the project scope has been fulfilled according to the initial agreement and specifications.
  • Access-Based Services: For services providing access to databases, lists, or platforms, delivery is complete upon granting you access credentials or download permissions.

Technical Issues & Resolution

We are committed to ensuring you receive quality service. If you encounter problems:

Our Commitment to You

If there are any technical issues or if the delivered service does not match the agreed-upon scope, we are committed to resolving the issue promptly. Our support team will work with you to ensure satisfaction with the delivered service.

We will assist with:

  • Technical Problems: Issues with file access, download errors, corrupted files, or platform access problems.
  • Scope Discrepancies: If the delivered service significantly differs from the agreed-upon specifications or project scope.
  • Data Quality Issues: Concerns about data accuracy, completeness, or format that don't match the service description.
  • Service Errors: Any errors or defects in the delivered digital product that prevent its intended use.

Issue Resolution Process

Follow these steps to report and resolve any service-related issues:

  1. Contact Support: Reach out to our support team within 7 days of service delivery with a detailed description of the issue.
  2. Provide Documentation: Include relevant details such as order number, screenshots, error messages, or specific examples of the discrepancy.
  3. Review & Assessment: Our team will review your case within 2-3 business days and determine the appropriate resolution.
  4. Resolution Implementation: We will work to resolve technical issues, provide corrected files, or address scope discrepancies as needed.
  5. Follow-up: Our team will follow up to ensure the issue has been resolved to your satisfaction.

Exceptions & Non-Refundable Scenarios

The following situations are not eligible for refunds or service adjustments:

  • Change of Mind: Refunds will not be provided if you simply change your mind after purchase or decide you no longer need the service.
  • Misunderstanding of Service: It is your responsibility to thoroughly review service descriptions before purchase. Refunds are not provided for misunderstandings.
  • Downloaded Content: Once digital content has been accessed or downloaded, no refunds will be issued.
  • Completed Custom Work: Custom solutions that have been delivered according to the agreed specifications are final.
  • User Error: Issues arising from incorrect usage, incompatible systems on your end, or failure to follow provided instructions.

Payment & Billing Issues

If you experience payment-related concerns:

  • Duplicate Charges: If you were charged multiple times for the same service, contact us immediately for investigation and resolution.
  • Incorrect Amount: If the charged amount differs from the agreed-upon price, we will review and correct billing errors.
  • Failed Delivery: If payment was processed but you did not receive service access, we will ensure delivery or process appropriate compensation.

Need Assistance?

If you have any questions about this Refund Policy, experience technical issues, or believe your delivered service does not match the agreed-upon scope, please contact our support team:

Email:restaurant@listshq.network

Response Time: Our support team typically responds within 24-48 hours during business days. We are committed to resolving all legitimate issues promptly and fairly.

Changes to This Policy

RestaurantsListsHQ reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.